Talk about what’s bothering us.

Elizabeth882

Yes, and no one needs S.R.K. (dry reef stones). Something is causing the target audience to lose clients, and why? Because everything is too complicated and imprecise, and you make many mistakes often, while people wait for weeks and receive the wrong things. You need to improve and work better. Only then will the topic be in demand; otherwise, no one wants to engage. Take a cue from the work of AiRif, the guys are doing great both in words and actions.

Heather

Hello to the writers!!!

Christina9947

I didn't order the stone myself from the Aquarium Center, but a friend did. What surprised him was that the stone was wet; he said he called the AC and asked why the stone was wet, to make it heavier? They replied that it preserves better that way.

Lindsey3628

Yes. That's right. And if you water it with seawater, it will turn into J.K. (living stones) in a month. Premium. And marine fruit flies will appear in it.

Nicole263

Good business. Oh, I didn't get into the right thing in my youth.

Lauren

Hello everyone. I apologize to anyone I may have offended. We received the stone in dry form and of very good quality. We will try to work more carefully. Regarding shipping, I will listen to everyone's wishes on how to send it cheaper and who would be better to send it with. Please feel free to call me directly on my phone.

Jeremy8404

Each center has its own specifics, no matter what you say. Honestly, it wouldn't be interesting for me to fuss over selling a single ricoridea, especially with a steady stream of thousand clients. I would like to believe that other guys won't start treating retail customers this way anytime soon.

Jacob4800

I don't think they have such clients anymore. Otherwise, where would their desire to pay commissions to intermediaries come from? The last time I dealt with them was in April of this year. The order was for something over 800 dollars. A lot of dead stock arrived (immediately in sealed bags) and there were mix-ups. They sent completely different items than I wanted. We argued for a long time about the dead stock. I managed to get half back, and even then I took it in goods. Since then, I haven't been stepping on the same rake again.

Steven

Today I picked up S.R.K. (dry reef rocks). What can I say - the stone has a super structure. And most importantly, it is light and porous. It will be nice to bring this stone to life. And if there is a good system in the aquarium, it won't take much time for this. Thank you, CA.

Karen81

I ordered RED SEA tests only once in the Central Asia... waited for 2 weeks, out of 5 tests, 3 were not what I ordered, and all the tests were expired by 1 year... that's how it is, guys...

Katie3017

Wow, how the target audience messed up... Things are going well for you in Kyiv. I don't get it, everyone criticizes, but they still buy?! Maybe it's PR?

Kevin

Zhenya, so you are one of those agents I mentioned in my post. You shouldn't even praise the target audience.

Thomas5021

+100 The funniest thing about all this fuss is that it’s not the first day or the first time, yet people still call/write to customer support. From my experience, I’ve been in touch with customer support for quite a while, and I can’t recall anything bad to say. The defective item arrived, and the replacement was sent out the very next day. And I received a dry stone—no complaints. But all these whiners who have come here from "one-time" buyers are at least just amusing.

Joshua9847

but a fact is a fact, Monsieur Duke (film "The Elusive Avengers")

William

Shove your facts up your... First, deal with your aquarium before manipulating facts.

Emily3506

Off-topic, go chew your snot somewhere else. This is my time and money, and no one gives them to me for free, whether it's 5 hryvnias or 100 euros. Secondly, I have my wits about me, so why would I take similar orders after this to become "not one-time"? And there's no need to be rude; if you have a relationship with the target audience, that's fine, but I don't.

Kevin

You're writing nonsense. You probably fear losing the supplier who sends you goods on credit. Or maybe your relationship with you, as someone who sets up clients' aquariums, is a bit more delicate? Are they afraid of losing you?

Michelle1505

In my opinion, I have dealt with the Crimean issue, what does it have to do with the rest..., we are expressing our experiences of communication with the target audience, they were the first, it seems... but... there is a parable on the topic of what the Mammoths died from: The oceans seemed to them like seas, The seas seemed to them like rivers, rivers like lakes, lakes like puddles, and they did not notice the puddles, so they caught a cold and went extinct... (c) so there it is.

Zachary

I don't know if I will upset you or not - your "caustic" and "valuable" comments do not decrease the target audience of clients, but only diminish the desire and mood to continue doing what I love. The most frightening thing in any job is when you try to "make everyone happy," and even receive a little negativity, which makes you lose hope.

Dana4701

Max... well, no one is arguing )) I can tell you a lot of interesting things about each of the more or less large sellers (except for one - where I haven't been yet) in the context of this topic, but I understand that nothing is perfect... everyone has their own quirks and their own capabilities ))) At the same time, for some reason, only the CA provokes UNHEALTHY criticism... only the CA on air - immediately a rotation of shamans with drums - not a single one wrote that I called - tried to solve a certain issue - I was sent away and it wasn't resolved... everything is solvable - if there is a desire... and everyone can make mistakes )))

Jacob4800

Who needs these disputes? Mostly, people involved in the sea are not exactly poor, and they have no desire to deal with anyone. Those who spend their last money on their hobby just want to get exactly what they want. As far as I have dealt with them or AiRif, there have been practically no problems (minor resolvable complaints); I called today and received it tomorrow, and that's it. If it will be the same in the Central Asia, they will deserve all the honor and praise.

Aaron580

Maybe I'm lucky, but I always call before arriving, and someone always waits for me. And who did you communicate with? Why not call the management and clarify the situation? Such things should be addressed immediately.

Joseph6461

I really didn't want to get personal... So, has Mr. Yanovsky already got a boss? I sincerely hope he is communicating with clients differently now.

Danielle

I can say the same about the target audience))) Am I that special or is there some special attitude towards me? I'm not saying that everyone is white and fluffy... I just want to understand the reasons))) As for wealthy or non-wealthy people, that's not really the topic... I was almost cheated out of 50 at Ashan (they charged me for an extra bottle of wine) - I looked at the receipt - called the manager - in 5 minutes it was all resolved... and it's not about the money, but about the principle...

Daniel4967

The thing is that if it were about principles, there wouldn't be any problems. Here are the principles. A couple of weeks ago, I bought equipment from Tkach, ordered it, and arranged for shipping. I was waiting, but the equipment didn't arrive, so I called back and found out that the driver got sick. They apologized, sent it right away, and even gave me a discount. I received the equipment, but it didn't fit, so I called back, and they immediately sent another one without any payment. When I received it, I sent the previous one back. No nerves, no problems, everything was polite and careful. That's how it is.

Mark7376

This situation is completely unclear; I think the price is set the same for everyone and sent out uniformly... and a price increase of 2.5 times in one day is rather mysterious...

Emily

If you're interested, I can tell you how my friend and I went to Tkach a week ago )))))))) and we "waited for Kolya" for 1.5 hours.....

Tara2761

It seems that the price list was created by one person based on the input prices, and then another person studied its commercial appeal. I think it was Igor Dzhumyga. I might be mistaken about the names. If you dig through the emails, both the price list and the subsequent order with prices are saved. So how do we proceed?

Vanessa

What should I even say? The company runs its business in a peculiar way, but compared to the target audience, it is practically a benchmark. This is purely my opinion, and I don't impose it on anyone. I will repeat once more - respect for clients is number one, sending what is needed on time is number two, and having a reasonable and clear price list is number three. That's all that the target audience needs for people to be drawn in.

Christine864

very "peculiar" - invited me over, doesn't answer the phone, and didn't even call back or apologize later... well, it's not about him right now... this is already constructive, thank you...

Daniel4967

Yeah... but he hasn't been working for a long time, it seems.

John3335

A couple of years ago, I stopped by Tkach's place around 6-7 PM. It was closed, even though I had called ahead. I call. Ryuha says, "Damn, we're stuck in traffic. Wait." I wait. At half-past nine, I call again - you know, we probably won't make it. Although, I won't complain, they have a girl named Tanya (I think that's her name) working there now, and everything is being resolved wonderfully. Maybe we need such a manager in the CA too?

John3335

I agree on that. As for the rest, one can argue for a long time; to each their own... that's the beauty of competition - you can go and buy everything you need in different places))) some have better lighting, some have better fish, some have better prices... But regarding the conversation - I’m surprised... at least my acquaintances whom I sent there received the best possible consultations and spent several hours there, and they were told and shown everything.

Kathleen

We were unlucky))) we were "waiting for Kolya" ))

Katie3017

Her name is Sveta. She handles CRM (customer relationship management) tasks with a score of 5. Let me explain. She always remembers what was discussed before, what she promised, etc.

Rebecca

Excuse me, do you also call and arrange your "arrival" when you go to the supermarket?

Kimberly3727

I'm not that interested))) I'm not an employee of the Central Administration))) and I communicate and collaborate with other suppliers absolutely calmly. I don't believe it because I don't understand; all the aquarists I've personally talked to somehow collaborate with the Central Administration. Yes, it's not always smooth, but everyone seems to understand that there are nuances everywhere...

Kimberly4253

When there are nuances upon nuances, there are very few willing to... There seems to be no one besides you who is satisfied with the service of the target audience (sorry, he also mentioned that everything is fine for him). Honestly, I would like to hear comments from representatives of the target audience. Perhaps in an online communication mode, they would find a way to address the negativity that exists here? Personally, I am all for having another civilized player in this market. I really want to have a choice rather than just consuming what is given...

Teresa

I have been to the Central Asia only 3 times. I liked the first 2 visits - they welcomed me well, we had good conversations, they sold what I wanted and gave discounts. On the 3rd visit, I encountered a closed door. Although there was an agreement about the visit and the time in advance, it was a working day for the store - Saturday. I was with another friend who also had arranged his visit. Then a couple of other potential clients showed up. The management of the company did not answer calls during that time. We waited for an hour. As a result, I wasted 3 hours and 10 liters of gasoline. I won't go there again.

Amy5070

It's a real predicament here, like with the Berdychev brothel - everyone goes there, but talking about it is considered bad form.

Devon107

Off-topic Let's move away from the topic. This is just a tactical market move by the target audience. Quite correct and logically sound. No complaints about it. This question is more about prices and the lack of knowledge (from an aquarist's perspective) regarding the processes occurring in the aquarium. Or chaotic knowledge. Of course, not understanding anything about balling, paying 360 instead of 50 for a 300-gram bottle - ha, never. And it’s stated that calcium from these 300 grams increases even more and even better. Understanding comes later. And people stop buying measuring cups for 50.

Travis572

Off-topic

Andrea8397

I can see you are well taken care of there, a regular customer. Normal people have sex out of love... I'm tired of this empty chatter. If people have problems, let them solve them, and if they don't want to, that's their right. I have nothing more to say on this topic.

Michael3221

It's not worth being rude))) I've never lacked female attention, and I've never been seen in brothels))) So let's keep it quiet))

Amy

You joked normally. There's no need to look for hidden meaning.

Kevin3579

Yes, her name is Sveta, a competent employee... but YOU address everyone informally regardless of age and status...

Danielle8118

Damn, I'm interested in Sasha's comments. I understand this is Yanovsky.

James5103

I don't know another Sasha there.

Jennifer5784

their employees there is ONE!

Laurie3842

There are six of them. So how is it that no one is ever in the office? Miracles)

Crystal

When Yanovsky is at work, everything is usually fine. But as soon as he leaves the city, that's when the miracles begin.

Mark7376

here are the lazy ones)))

Debra

By the way, I also bought sand with "live bacteria" at the store, and the date on the back of the package said it was expired by 4 months... I called the store... they explained that there was nothing to worry about... who knows... maybe there isn't...

Jill9137

And how did this affect the price?

Andrew9581

the price has not changed

Anne4851

Well! The price should actually go up - the bacteria have multiplied during the expiration period!

Elizabeth882

In Arovana, they are always in abundance.

Chad9037

It's difficult to work with them; I placed an order a couple of times and received no response, and the managers do not get in touch.

Emma

It can't be like that. You place an order on the website, an invoice arrives in your email, you pay, inform them, and wait. Each product states delivery within 10 days or up to 30 days, or in stock. Almost always within the timeframe specified on the website, sometimes earlier. Notifications constantly arrive in your email. It's very convenient.

Carrie1606

Messages are coming, but there is no product, and paying and waiting, pardon me, is not in my rules. If there is a product and there is money, please be so kind as to send it.

Spencer7805

Call more persistently. You can work with them. In general, everything has always come through.

Kevin8087

Nope. After the bill arrives before payment, it's better to call back to check availability. The website doesn't always display everything correctly.

Loretta5483

That's why I buy from Arovana. I had a couple of unpleasant experiences at Aquatech, and I stopped dealing with them.

James4757

I had a big problem with Arovana, and I vowed never to contact them again unless it was the last option... I can share the details if anyone is interested - I just wanted to buy a UV from them... spent half a tank of gas (A95) and a week of time and a lot of nerves...

Heather

Arowana are quite the troublemakers )) I ordered 3 flow pumps from SANSAN: two 101s and one 102. I paid, received the package - it arrived with 3 102 pumps. I didn't bother with exchanges and returns. I just used one 101 pump and that's it.

Michael3221

I highly do not recommend getting involved with them!