• Caution, Internet - store Aquarium Service

  • Tiffany5069

Good afternoon, I want to warn forum members against buying from this store. Recently, I purchased Deep Coral Sand, 0.8-1.7 mm, and they sent me "gravel." I thought, well, mistakes happen, so I wrote several emails with photos, but received no response. When I called, I realized this is the store's way of doing business. The store manager said that this is the current fraction of this sand, returns are not possible, and he doesn't read complaints in the mail because he has a lot of other things to do... Be careful of dishonest people! To support my claims, I am attaching a photo.

Jeffrey496

Apparently, the seller did not read the Consumer Protection Law well!

Andrea9320

I apologize, but I would not recommend even the smallest fraction of this gravel for a reef aquarium; in a year, you will understand and say I was 100% right.

Anne4851

I periodically place orders at this store - most of the time they have what I need at reasonable prices. I have also heard about the rudeness of the staff and the inability to make returns, so I look for what I need on their website, call to confirm the price and availability, and only then go to pick it up. The prices on the website and in the store differ, and if I haven't ordered by phone, they won't sell it at the price listed on the website. They are located at the Kurenevsky market (commonly known as Pichka), so it's quite convenient to pick up orders. If I were in another city, I wouldn't risk ordering from them - there are too many complaints.

Lee425

It all happened as described, first a phone confirmation, then payment, but two days later I had to ask where my shipment number was, as no one sent anything. Continuing the story... by the evening, the store called back and said to send the primer back (at my expense), but considering what’s happening, I’m afraid I’ll be left without the primer and without a refund.

Emma

Is this Zooland or what... Yes, their online ordering system is lacking, there are always some issues. But they have great prices on Ferplast, for example, I bought two aquariums there with delivery. So it's 50/50...

Michelle104

I can replace it with the required fraction. Shipping at your expense...PM

Thomas

Discussion of the aquarium online store?

Rachel9060

I have a classmate in the tax office, he might find it interesting.

Laura3673

Thank you, I think the tax authorities should control taxation, and here the issue is ethics, customer service, and the integrity of the store. I really regret getting involved with them, and people warned me.

Alec9378

Congratulations, it's your yellow!

Emily3144

The topic of a specific seller