• Warranty and buyer's expenses.

  • Breanna9982

The question is as follows. For example, I bought a device from a representative (from another city) of the manufacturer on the forum. The device is covered by a warranty - according to the Consumer Protection Law, it must be at least 6 months. One of the parts of this device broke down. The seller did not refuse the warranty obligations, sent the part by a carrier, though at my expense. The question is: who should cover the shipping costs? In my opinion, I paid for the product once and should not have to invest more money into it during the warranty period. Are there any other opinions? Perhaps we should discuss this issue, make a decision and consolidate it for sellers on the forum - regarding new products. For used ones, the seller an

Diana3118

As for me, it's 50/50.

Sara4035

As far as I'm concerned, if there's a problem with what I'm selling, I cover all shipping and repairs at my own expense - reputation is more valuable. Best regards, Alex.

Amber9312

That's exactly how it should be. This is how organizations that respect themselves and their clients operate.

Frank7213

Some services have two options: 1) the product is delivered to the service center (at the buyer's expense) 2) the repair is carried out on-site by a service center specialist (at the seller's expense) It would be correct to say: consumables are the buyer's costs, repairs are the seller's responsibility.

Patrick4439

I wonder if this is mentioned in the Consumer Protection Law?

Teresa

During the warranty period, the cost of parts and labor is the seller's expense, while the delivery of the product to the service center or the delivery of parts to the home is the buyer's expense. This should be taken into account when purchasing online. I have encountered cases where an online store is 5% cheaper than a local store. However, everyone forgets that there are delivery costs to pay for shipping from there and also for shipping back under warranty.

Beth3383

Until there is a conclusion from the service center or an expert that this is a warranty case, the manufacturer will not cover any expenses.

Amber1273

There is nothing like that in the law, which is why the cases arise.

Joseph8592

This moment is not covered in the Consumer Protection Law. However, there is a clause stating that the seller is responsible for the delivery of the goods to the service center and back at their own expense if the item is bulky or heavy. So it seems that the Consumer Protection Law protects the buyer from additional costs. I received a product that was under warranty in Germany after it was repaired at their service center, and I did not pay for the delivery here. I don't know if their service would have reimbursed me for the shipping costs there, as I handed it over to a friend who was traveling to Germany on a business trip.

Susan

It is assumed that such a conclusion exists or, as in my case, the seller simply acknowledged the case as warranty and did not conduct any checks. They didn't even ask to send the defective part back; I kept it as a memento (until my first trip to the trash can).

Rita

Then he pays. You raised the question more broadly for discussion on the forum. If it were an indicator light, it shouldn't be reimbursed even within the warranty period. However, if it's a power supply or a controller, it should be replaced at the seller's expense. That is, the wording: the warranty does not apply to "consumables."

Melissa

Specifically, we are talking about the power supply. And the question, of course, was not about consumables, but rather about the spare parts that are covered by the warranty.

Jacob7201

If the device weighs less than 5 kg and is not oversized, transportation to the warranty center is at the buyer's expense. And most importantly, if the device gets damaged during transport (or the warranty service invents a malfunction due to "improper transportation"), you will have to pay for everything from the expertise to the repair. That's why it's not advisable to buy expensive equipment if there is no service center of the store or the manufacturer in your city.